Frequently Asked Questions (FAQs)

🛒 Orders & Payments

Q: How can I place an order on Alogy.pk?

A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

Q: What payment methods do you accept?

A: We accept:

• Cash on Delivery (COD)

• Debit & Credit Cards

• Online Bank Transfers
  Available options will appear at checkout.

Q: Will I receive an order confirmation?

A: Yes, once your order is placed successfully, you’ll receive a confirmation via SMS or email with your order details.

🚚 Shipping & Delivery

Q: Do you deliver all over Pakistan?

A: Yes, we deliver nationwide, including Karachi, Lahore, Islamabad, and all major cities across Pakistan.

Q: How long does delivery take?

A:

• Karachi: 1–3 working days

• Other cities: 3–5 working days
  Delivery times may vary during sales or public holidays.

Q: What are the shipping charges?
A: Shipping charges (if applicable) are calculated and displayed at checkout before you place your order.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer returns for eligible products if reported within the specified time period. Items must be unused and in original packaging.
👉 Please review our Refund Policy for complete details.

Q: What if I receive a damaged or incorrect item?
A: If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery with pictures, and we’ll assist you promptly.

Q: When will I receive my refund?
A: Refunds are processed after the returned item is inspected. The time may vary depending on the payment method used.

📦 Product Information

Q: Are the product images accurate?
A: We strive to display accurate images, but slight color variations may occur due to lighting or screen differences.

Q: Are your products original?
A: Yes, all products sold on Alogy.pk are 100% original and quality-checked before dispatch.

📞 Customer Support

Q: How can I contact Alogy.pk?
A: You can reach us via:

• WhatsApp / phone 0322-0226310

Q: What are your working hours?
A: Our support team is available Monday to Saturday, during business hours.

🔒 Privacy & Security

Q: Is my personal information safe?
A: Yes. Your personal data is kept secure and is never shared with third parties.
👉 Please review our Privacy Policy for more details.

❓ Other Questions

Q: Can I cancel my order after placing it?
A: Orders can only be canceled before dispatch. Please contact us as soon as possible.

Q: Do you offer discounts or sales?
A: Yes! Follow us on social media or subscribe to our newsletter to stay updated on sales and promotions.